SC Workforce unveils Upgraded Service Delivery System

South Carolina residents will soon have a new way to access reemployment and Unemployment Insurance services in their local areas through regional SC Works centers, around-the-clock self-service offerings and local access points. The SC Department of Employment and Workforce announces an upgraded, technology-focused service delivery method. Statewide, the new service delivery system will include 12 comprehensive SC Works centers that feature intensive employment services and assistance with filing unemployment insurance claims online.  While the claims will no longer be taken by representatives at SC Works centers, staff at the 12 comprehensive centers will be able to offer assistance with online filing. The SC Department of Employment and Workforce is also in the process of partnering with libraries, technical colleges, and various other community organizations in all 46 counties to provide technology-enhanced connection points across the state. At these connection points, customers can file for unemployment insurance  benefits online, conduct job searches and submit resumes and job orders. The SC Department of Employment and Workforce anticipates the new service model to take effect by July and estimates the changes to impact approximately 100 positions across the state. Additionally, the federal Emergency Unemployment Compensation program is set to expire at the end of December. Unless Emergency Unemployment Compensation is reauthorized by Congress, approximately 50 positions will be reduced at that time due to that workload ending.